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Edenred, a leader in digital services and payments, has centralized its operations onto Jira Service Management Cloud, enhancing IT and enterprise service management for its 10,000 employees, 2 million merchants, and 52 million users in 45 countries.

The shift to Atlassian Cloud has allowed Edenred to overcome on-premise limitations, enabling 1,200 agents to efficiently serve 15,000 customers. Jira Service Management now integrates IT, legal, finance, and more, improving visibility and productivity. Edenred aims to unify its organization on this platform, fostering better connections and advancing its "for good" mission.

Discover Edenred's digital evolution in the full case study.

Vendor:

Atlassian

Posted:

Aug 14, 2024

Published:

Aug 14, 2024

Format:

HTML

Type:

Case Study