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Atlassian's 2023 State of Incident Management report highlights the current practices and areas for improvement in incident management. It shows that while incident management is mature in many organizations, enhancing collaboration and root cause analysis is necessary.
Key findings:
- Rising use of automation and AI, including ChatGPT, to streamline processes
- Shift from video conferencing to chat and email for communication
- Challenges with visibility into IT infrastructure and changes
For insights and strategies to improve incident response, read the full report.
- Vendor:
- Atlassian
- Posted:
- Aug 14, 2024
- Published:
- Aug 14, 2024
- Format:
- Type:
- eBook
