CX and conversational AI: 2024 trends, insights and predictions

This guide examines the most important trends in customer experience (CX) and conversational AI in 2024, including automation, omnichannel strategies, and ethical AI use. It provides insights for businesses to enhance customer interactions through these technologies.

The report highlights consumer frustration with long wait times and a preference for AI solutions. It discusses the changing landscape of CX, the effects of automation, the necessity of omnichannel presence, and responsible AI implementation. It also covers human-AI cooperation and natural language processing advancements.

Learn how to propel your organization forward and excel in customer service in 2024 and beyond. Access the full eBook today.

Vendor:: Boost.ai
Posted:: Aug 1, 2024
Published:: Aug 1, 2024
Format:: PDF
Type:: eBook

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