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Unified communications (UC) and contact center (CC) integration fosters a "Customer Experience through Everyone" (CXE) by dismantling silos. An analyst report reveals that a unified UC/CC platform enhances customer and employee experiences.

Key benefits include:

• Swift issue resolution via cross-departmental collaboration
• Boosted customer satisfaction with first-contact resolution
• Simplified management through a single vendor

Case studies from RingCentral clients Caliber Home Loans and Akumin demonstrate the business impact of UC/CC integration.

Discover the full benefits in this complete report.

Vendor:

RingCentral

Posted:

May 2, 2024

Published:

May 2, 2024

Format:

HTML

Type:

White Paper