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Boosting customer experience (CX) hinges on bettering employee experience (EX). This report shows that unifying communication tools with contact center solutions is key. Insights include:

  • Employees struggle with many apps, impacting productivity and morale. A unified communications platform can streamline workflows.
  • Customers expect swift, personalized omnichannel experiences. Merging UCaaS with CCaaS offers a connected, customer-first approach.
  • Connecting EX and CX enhances ROI, employee satisfaction, and customer loyalty.

The full report details how a combined UCaaS and CCaaS solution can elevate both employee and customer experiences.

Vendor:
RingCentral
Posted:
May 1, 2024
Published:
May 1, 2024
Format:
HTML
Type:
White Paper

This resource is no longer available.

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