Remote support solution: How to boost service efficiency

When a Toyota shop was dealing with complex cases, where an expert is needed to assess and solve vehicle issues, they found a great deal of time and communication was required. The limited availability of specialists and their required travel time to the shop made it difficult to find appointments and led to repair delays.

This resulted in longer waiting times for customers without having the vehicle available, as well as added costs for Toyota, who realized the need for a solution that could increase the efficiency of repair and service processes.

Access this case study to learn how they decided to leverage a remote support solution with smart glasses to save time and increase customer satisfaction.

Vendor:: TeamViewer
Posted:: Dec 6, 2023
Published:: Dec 6, 2023
Format:: HTML
Type:: Case Study

Already a Bitpipe member? Log in here

Download this Case Study!

Corporate Email Address:
You forgot to provide an Email Address.

This email address doesn’t appear to be valid.

Please provide a Corporate Email Address.

This email address is already registered. Please log in.
First Name:
You forgot to provide your first name.
Last Name:
You forgot to provide your last name.
Company Name:
You forgot to provide a company name.
Job Title:
You forgot to provide a job title.
Seniority:
You forgot to select your seniority.
Job Function:
You forgot to select your job function.
# of employees:
You did not select the number of employees at your company.
Industry:
You did not select which industry you are in.
Sub-Industry:
You did not select which industry you are in.
Address 1:
You did not provide a full local address.
Address 2:
City/Town:
You did not provide a full local address.
Country:
You did not select the country you are from.
State/Province:

You did not provide a full local address.
Zip/Postal Code:
You did not provide a full local address.
Phone:
You forgot to provide a phone number.

This phone number format is not recognized. Please check the country and number.
- I agree to TechTarget’s Terms of Use, Privacy Policy, and the transfer of my information to the United States for processing to provide me with relevant information as described in our Privacy Policy.
Please check the box if you want to proceed.
- I agree to my information being processed by TechTarget and its Partners to contact me via phone, email, or other means regarding information relevant to my professional interests. I may unsubscribe at any time.
Please check the box if you want to proceed.