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Some may think that a dialogue with customer service employees around automation will lead to resistance. However, according to IDC research, those organizations most advanced in strategic automation found that customer service employees welcomed and supported the discussed automation changes.

In fact, when implemented properly, strategic automation can lead to better staff morale and employee experience, which results in an improved customer experience. Watch this video to learn more about how strategic automation can enhance operational decision-making and foster innovation for your business.

Vendor:

ServiceNow

Premiered:

May 17, 2023