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Valuing your agents’ experience goes beyond satisfying employees—it builds trust and drives loyalty in all stakeholders. It is those feelings from agents, clients and their customers that will ensure your BPO improves its margins and thrives in this digital era.

But between supporting a hybrid workforce, equipping agents with the right tools, securing call center solutions, and powering workflows with automation, you likely have a lot on your mind. Where do you start?

For one, download this e-book, which outlines practical guidance for building a sustainable hybrid workplace with a 3-phase plan. From mastering the basics to enhancing employee engagement, you’ll find plenty of actionable advice inside.

Vendor:

Genesys

Posted:

Mar 10, 2023

Published:

Mar 11, 2023

Format:

HTML

Type:

eBook