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In recent years, as the customer has been increasingly held at arm’s length to the business, the overall customer experience has become a battleground upon which to win customer favor.

In fact, according to a recent survey, 48% of B2B and 53% of B2C respondents stated that customer experience was their primary means of gaining competitive advantage – and these figures have been growing year over year.

This 100-page e-book provides a thorough analysis of survey results from 218 senior CX and customer contact professionals, as well as 1,000 UK consumers. Read on to learn about the areas and solutions that are valued most highly by customers and how organizations are meeting their needs.

Vendor:

Sabio

Posted:

Mar 23, 2023

Published:

Mar 23, 2023

Format:

HTML

Type:

Research Content