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  • Empowering Advisors With Cloud Solutions

    To make their customer experiences (CX) more agile, flexible, and seamless, many organizations have begun their cloud transformation journey with cloud contact centers. However, with so much confusion surrounding cloud transformation, it can be difficult to know where to start. Browse the e-book to learn more.

  • The UK Customer Experience Decision-Makers’ Guide 2022-23

    This 100-page e-book provides a thorough analysis of survey results from 218 senior CX and customer contact professionals, as well as 1,000 UK consumers. Read on to learn about the areas and solutions that are valued most highly by customers and how organizations are meeting their needs.

  • Placing Advisor Wellbeing At The Top Of The Contact Centre Agenda

    Understanding the pressure on today’s service advisors, it’s clear that nurturing positive mental health and wellbeing has never been more important for CX leaders. Access this e-book to learn how you can empower your service agents with a dynamic science-based wellbeing platform to better support your employees as your CX strategy evolves.

  • How Data Powers Excellent Cx Delivery For Advisors

    Next-gen CX initiatives like machine learning and AI can never hope to be comprehensive unless they also embrace the contact centre and the advisors responsible for handling millions of customer interactions each year. Read on to learn how you can connect insights from across the customer journey to empower agents and improve CX.

  • Digital First: The Re-invention Of Customer Service

    Despite the rush to digital, voice interactions haven’t gone away. But when there’s a disconnect between digital and voice touchpoints, average call handling times in contact centers only get longer. Read on to learn why it’s essential for CX teams to ensure that their digital service initiatives are fully integrated into customer journeys.

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