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The rise of Digital First engagement has driven the re-invention of customer service, with consumers now expecting the brands they deal with to offer instant access to low friction, always-on commerce and full lifecycle services.

Despite the rush to digital, voice interactions haven’t gone away. But when there is a disconnect between Digital First engagement and the call center, the result is that average call handling times in contact centers are getting longer and longer – and

Vendor:

Sabio

Posted:

Mar 11, 2023

Published:

Mar 11, 2023

Format:

HTML

Type:

eBook