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For a long time, customers contacted their bank by phone or going in person. Today, customers can now use apps, text, chat, email, web apps, and more. These advancements have now allowed banks to recruit customers from everywhere.

In this article, you will learn about concierge-style service that promotes customer self-service and allows for enhanced productivity. Customers don’t want much, they just want to do what they want, when they want, at any time of the day. With the right platform in place, you can deliver that.

Read on to learn more about the top priorities for financial institutions when it comes to customer engagement and retention.

Vendor:

Genesys

Posted:

Mar 2, 2023

Published:

Mar 2, 2023

Format:

HTML

Type:

White Paper