This resource is no longer available

Regardless of the metric, delivering an excellent customer experience is at the top of business leaders’ priority lists.

As organizations prioritize CX investment, leadership, and transformation projects, they also are evaluating projects to reduce friction.

One area of focus is the integration of Unified Communications platforms and contact center platforms. Siloed communications introduce friction, whether within customer or employee interaction channels.

Learn more about UC/contact center integration, as well as other trends shaping the CX space today, by accessing this featured white paper now.

Vendor:

Zoom Video Communications

Posted:

Jul 20, 2022

Published:

Jul 20, 2022

Format:

PDF

Type:

Analyst Report