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Today’s customers have high expectations for empathetic, speedy service on the channels they prefer. And increasingly, automated chatbots are the method of choice for getting in contact with a company.
Conversational assistants can provide tremendous value to enterprises, but infusing empathy into each unique customer interaction isn’t easy.
Read this expert guide to learn how:
- Advancements in natural language processing (NLP) are helping chatbots complete more complicated interactions that aren't easy to script or plan
- Agent-assist tools that include live sentiment analysis are emerging
- Both challenges and opportunities are arising with these technologies
- And more