Guide to Empathetic Chatbots: The Future of Customer Service

Today’s customers have high expectations for empathetic, speedy service on the channels they prefer. And increasingly, automated chatbots are the method of choice for getting in contact with a company.

Conversational assistants can provide tremendous value to enterprises, but infusing empathy into each unique customer interaction isn’t easy.

Read this expert guide to learn how:

Advancements in natural language processing (NLP) are helping chatbots complete more complicated interactions that aren't easy to script or plan
Agent-assist tools that include live sentiment analysis are emerging
Both challenges and opportunities are arising with these technologies
And more

Vendor:: RingCentral
Posted:: May 18, 2022
Published:: May 17, 2022
Format:: PDF
Type:: eGuide

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