Guide to Improving Customer Satisfaction and Agent Performance

With supply chain challenges persisting, customer expectations rising, and the growth of hybrid work amidst the great resignation, keeping both customers and support agents happy has never been harder.

And while it may seem like employee and customer satisfaction are distinct or even juxtaposed challenges, streamlining workflows, automating repetitive tasks, leveraging data, and enabling interactions to happen from anywhere helps everyone. But none of these goals are easy to accomplish.

Access this expert guide to learn about strategies and technologies that can help you develop agility and transparency in your contact center that will attract and retain customers and talent.

Vendor:: RingCentral
Posted:: May 18, 2022
Published:: May 17, 2022
Format:: PDF
Type:: eGuide

Already a Bitpipe member? Log in here

Download this eGuide!

Corporate Email Address:
You forgot to provide an Email Address.

This email address doesn’t appear to be valid.

Please provide a Corporate Email Address.

This email address is already registered. Please log in.
First Name:
You forgot to provide your first name.
Last Name:
You forgot to provide your last name.
Company Name:
You forgot to provide a company name.
Job Title:
You forgot to provide a job title.
Seniority:
You forgot to select your seniority.
Job Function:
You forgot to select your job function.
# of employees:
You did not select the number of employees at your company.
Industry:
You did not select which industry you are in.
Sub-Industry:
You did not select which industry you are in.
Address 1:
You did not provide a full local address.
Address 2:
City/Town:
You did not provide a full local address.
Country:
You did not select the country you are from.
State/Province:

You did not provide a full local address.
Zip/Postal Code:
You did not provide a full local address.
Phone:
You forgot to provide a phone number.

This phone number format is not recognized. Please check the country and number.
- I agree to TechTarget’s Terms of Use, Privacy Policy, and the transfer of my information to the United States for processing to provide me with relevant information as described in our Privacy Policy.
Please check the box if you want to proceed.
- I agree to my information being processed by TechTarget and its Partners to contact me via phone, email, or other means regarding information relevant to my professional interests. I may unsubscribe at any time.
Please check the box if you want to proceed.