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With customer experience now being recognized as one of the most important differentiators for brands, it’s critical that business leaders and customer support teams identify ways to optimize the operations of their customer contact channels, and the call center in particular.
Access this expert guide to learn how, with the right call center monitoring program and the know-how to calculate agent utilization, businesses can transition the call center from an expense center to a strategic asset.
- Vendor:
- RingCentral
- Posted:
- May 18, 2022
- Published:
- May 17, 2022
- Format:
- Type:
- eGuide
