This resource is no longer available

76% of customers would prefer to get customer support via chat-based messaging if they were guaranteed an immediate response. But when customer issues are more complex (and more emotionally charged), human agents are still the best resources for successful resolution.

For many businesses, lengthy hold times block customers from getting support through the most appropriate channels, leading to poor customer experiences and lost sales. With the right technology strategy, however, companies can minimize hold times to deliver great customer experiences.

Download this guide to find 6 business opportunities waiting in the contact center and 6 tips to improve hold times with technology.

Vendor:

RingCentral

Posted:

Jan 11, 2022

Published:

Nov 12, 2021

Format:

PDF

Type:

White Paper