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Home loan and mortgage solution provider, Finance of America, has used the ServiceNow service management platform for years. But after several acquisitions and increasingly complex internal processes that lowered visibility across digitally separated teams, the company needed to rethink their ServiceNow user experience.
To address these concerns and reduce manual processes, Finance of America extended their service management platform to include business and IT operations. Now, with this improved connectivity, internal requests are fulfilled faster and operations are streamlined.
Download this case study to learn more about how they tailored their ServiceNow solution to meet their evolving needs.
- Vendor:
- ServiceNow
- Posted:
- Dec 22, 2021
- Published:
- Oct 14, 2021
- Format:
- Type:
- Case Study
