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Between the record-high call volume and rapid transition to remote work, contact centers have changed considerably since last year—or even last month.

In this comprehensive guide to contact centers, explore:

• The role and value of Key Performance Indicators (KPIs)
• 10 steps to define your contact center KPIs
• How to prep your contact center for times of uncertainty
• And more

Save the guide here for reference.

Vendor:

Talkdesk

Posted:

Mar 15, 2021

Published:

Feb 26, 2021

Format:

PDF

Type:

White Paper