10 steps to define your contact center KPIs

2020 Talkdesk Contact Center Kpi Benchmarking Report

Cover

Between the record-high call volume and rapid transition to remote work, contact centers have changed considerably since last year—or even last month.

In this comprehensive guide to contact centers, explore:

  • The role and value of Key Performance Indicators (KPIs)
  • 10 steps to define your contact center KPIs
  • How to prep your contact center for times of uncertainty
  • And more

Save the guide here for reference.

Vendor:
Talkdesk
Posted:
Apr 8, 2021
Published:
Feb 26, 2021
Format:
PDF
Type:
White Paper
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