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By 2024, 74% of the new unified communications licenses purchased by organizations will be cloud-based, up from 48% in 2019. This should come as no surprise, given the general increase in cloud adoption and the anticipated spike in permanent remote workers needing reliable video conferencing, messaging, contact centers, and telephony.
If your organization is searching for the right UCaaS, this updated Gartner Magic Quadrant report evaluates 14 notable offerings, including:
- 8x8 X Series
- Cisco Webex
- LogMeIn GoToConnect
- MiCloud Connect
- Zoom
- RingCentral
- Fuze
- Microsoft Teams