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IT automation promises reduced manual effort, but it's impact can be hard to truly visualize on paper.
One organization built a system where employees can go straight to a self-service desk and talk to virtual agents, which stops 50% of requests from going to the IT service desk and frees up time for other, more valuable tasks.
Tune into this webinar to hear how this vendor's automation offering can help:
- Improve user experience
- Optimize processes
- Reduce operational costs