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MGM was faced with a serious challenge – a lack of IT professionals to man their overburdened service desk.

Dive into this case study to learn how MGM’s Macau resort transformed their IT services desk with a primary support, chat-based channel that increased agent productivity and allowed them to respond to ticket volumes without overburdening staff members.

Vendor:

ServiceNow

Posted:

Nov 8, 2021

Published:

Jul 27, 2020

Format:

PDF

Type:

Case Study