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Call Center Resilience: A Citrix Case Study
COVID-19 has impacted businesses around the globe in a variety of ways, and Citrix is no exception. As part of their business continuity plan in Asia Pacific/Japan (APJ), their escalation engineering and support teams in China and Japan were asked to work from home.
But in order to do that, they first had to implement Citrix Workspace
Download this case study to learn how Citrix was able to execute on their business continuity plan with minimal impact to their business or customers���while ensuring the safety of employees and maintaining KPI's.