Agent experience in today's customers: How you can improve it

The State of Agent Experience and Engagement in Today’s Contact Centers

Cover

Improving employee engagement can have multiple ripple effects across an organization—especially in the contact center, where agent experience directly correlates to customer satisfaction.

Download this research report to explore key findings on how contact centers can drive satisfaction, engagement, and motivation through improvements in:

  • Strategy
  • Technology
  • Processes
  • People
Vendor:
NICE inContact
Posted:
25 Feb 2020
Published:
25 Feb 2020
Format:
PDF
Length:
34 Page(s)
Type:
Research Content
Language:
English
Already a Bitpipe member? Login here

Download this Research Content!