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Did you know that person-to-person phone calls are still the most used customer channel? In fact, recent research by British Telecommunications found that 74% of respondents had called a contact center in the last year.

Find out why voice channels are still the most preferred method of communication, and what customers generally expect in those interactions in this infographic.

Vendor:

BT

Posted:

Nov 8, 2021

Published:

Feb 21, 2020

Format:

PDF

Type:

Resource