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While most companies today support multi-channel customer service, they typically manage individual channels in silos, which can often result in a fragmented customer experience.

That’s why organizations are increasingly taking an omnichannel contact center approach. Download this tip sheet to learn 11 metrics for building your business case for omnichannel customer service.

Vendor:

Genesys

Posted:

Feb 8, 2021

Published:

Jan 30, 2020

Format:

PDF

Type:

White Paper