2025 contact center predictions: Automation, AI and more

Contact Center 2025: A Roadmap

Cover

Contact centers are predicted to go through a lot of changes in the next 5 years—with a major one being the use of automation.

In fact, Customer Contact Week Digital’s recent survey found that 81% of contact centers have already begun preparing and training their teams.

Learn how automation will help streamline processes and explore the other key initiatives for contact centers over the next 5 years in this 2025 Contact Center Roadmap.

Vendor:
Talkdesk
Posted:
17 Jan 2020
Published:
17 Jan 2020
Format:
PDF
Length:
25 Page(s)
Type:
Research Content
Language:
English
Already a Bitpipe member? Login here

Download this Research Content!