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Contact centers are predicted to go through a lot of changes in the next 5 years—with a major one being the use of automation.
In fact, Customer Contact Week Digital’s recent survey found that 81% of contact centers have already begun preparing and training their teams.
Learn how automation will help streamline processes and explore the other key initiatives for contact centers over the next 5 years in this 2025 Contact Center Roadmap.
- Vendor:
- Talkdesk
- Posted:
- Feb 8, 2021
- Published:
- Jan 17, 2020
- Format:
- Type:
- Research Content
