How KPIs keep contact center goals tangible

2019 Talkdesk Contact Center KPI Benchmarking Report

Cover

Improving your contact center means continuously renewing your understanding of what good customer experience is—and how it delivers robust value to a business.

Read this report to learn the role of key performance indicators (KPIs) in the contact center and how to appropriately define success across common metrics—so you can set and achieve the goals that matter most to your organization.

Vendor:
Talkdesk
Posted:
27 Aug 2019
Published:
27 Aug 2019
Format:
PDF
Type:
White Paper
Language:
English
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