CRM chatbots of tomorrow approach and engage customers
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Chatbot development is one frontier confronting artificial intelligence in CRM, and vendors are rushing to improve chatbots before customers tire of their still somewhat unreliable self-service experiences and rudimentary functioning.
Throughout this handbook, explore the benefits of a chatbot-populated future of AI and why CRM chatbots on social platforms are the new AI-driven CRM tools changing how companies service customers and close sales.
Find out:
- Why bots are making email CRM obsolete
- How chatbots are easing agents’ workloads and making life easier for customers
- If customer service chatbots need to pass the Turing test
- And more