Why it's time to mothball traditional ITSM approaches

The IT service management (ITSM) times truly are a’ changing. Given escalations in cybercrime, new demands for data privacy, big data, real-time analytics, cloud, SaaS, and the ubiquity of mobile everything, ITSM must keep pace in order to remain business-aligned, operationally controlled, and cost-effective.

So why does traditional ITSM just not cut it in today’s digitally disrupted marketplace?

Discover in this expert guide why traditional ITSM tactics belong in museums, not in forward-looking IT departments, as explained by IT strategist Harvey Koeppel. Read on and learn how to boost IT services in today’s digitally enabled marketplace, see how SABRE technology redefines ITSM support, and more.

Vendor:: ServiceNow
Posted:: Feb 8, 2021
Published:: Jun 20, 2016
Format:: PDF
Type:: eGuide

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