After the customer, the right tools come first
The contact center is where a company's customer service technologies should come together like a well-oiled, data-driven machine. But to solve customer issues quickly with meaningful, personalized responses, you need the right architecture and processes in place.
Here, expert consultants and users from eBay and Boingo Wireless argue that a lot of companies are still thinking the wrong way about customer experience management.
Gain honest, candid advice about how ECM, social media monitoring, online self-service, Web real-time communications, and optimized processes can help streamline the customer experience across many channels.