This resource is no longer available
Mastering customer service and multichannel communication is easier said than done, especially since Gartner reports that nearly 9 out of 10 companies expect to compete mainly on the basis of customer experience this year.
That’s why this expert handbook explores how mobile and social CRM tools can be a company’s ace in the hole on the way.
Chapters include:
• Building better CX
• Mobile CRM’s broad appeal
• Social CRM depends on collaboration
• Integrating social media with CEM
• Devising a comprehensive strategy
• New Dimensions in CRM
- Vendor:
- TechTarget Customer Experience
- Posted:
- Feb 8, 2021
- Published:
- Mar 15, 2016
- Format:
- Type:
- eBook
