10 steps to a social media contact center strategy
Few organizations currently have a formal customer service or contact center social media group, missing out on the benefits they could experience with a more efficient strategy to manage new channels like Facebook and Twitter.
This expert e-guide reveals the actions you can take to manage social media contact more efficiently. Inside, Donna Fluss, founder of DMG Consulting, explains the benefits and limitations of workforce management systems for social media.
BONUS: Discover the 10 steps to create a successful call center social media strategy, courtesy of experts from Comcast and Salesforce.com.