Mobile and social channels key to outstanding CRM strategy
Companies today know they can't get by with just a call center. And they know adding a website alone won't help much. They'll also need a social media presence, a mobile app -- and they'll need to be reachable by text. A tall order, but nothing technology won't fix, right?
Wrong. Find out why technology without a solid business strategy, is not sufficient for building strong customer relationships. Discover how you organization can create an effective CRM strategy across all communications channels by downloading this eBook now.
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