Choosing the right DaaS vendor
With DaaS SLAs, the House Always Wins
Cloud and desktop-as-a-service providers have ways to keep your money once you subscribe to their offerings. When you sign on the dotted line, you get the assurance of a service-level agreement (SLA) that guarantees uptime for your hosted desktops, but the deck is usually stacked in the provider's favor. In the end, your SLA could leave you out of luck.
No service provider can promise true, 100% uptime; technology has limits and things break. But providers also build contracts to include lots of exclusions and criteria that must be met to warrant a service credit in the event of an outage. That's why it's so important to grill potential providers before you select one. Learn about how DaaS providers build service-level agreements. The agreements don't usually favor the customer, and IT shops aren't as protected against downtime as they might think.