Meeting the Exploding Demand for New IT Services
If IT can’t solve technology problems in a timely fashion, end users will not hesitate to find services that can get them back to work regardless of whether or not they meet compliance, privacy, security and audit requirements.
This white paper details how IT must shift its service management approach to accommodate mobile devices, the cloud and the Internet of Things. IT service management must now focus on providing a user experience that is:
- Simple and easy
- Instant and collaborative
- And more
Read on to obtain best practices for service delivery and more.