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It is clear that we are currently living in the age of the customer, with customer expectations at an all-time high.

The big question is: Can service providers in industries such as banking, insurance, healthcare, and government meet the challenge? Furthermore, why shouldn’t opening a bank account or filing an insurance claim be as easy as buying a book online?

This white paper answers these questions with the Smarter Process Approach. Inside, explore this methodology and find customer case studies that bring it to life.

Vendor:

IBM

Posted:

Feb 8, 2021

Published:

Apr 30, 2013

Format:

PDF

Type:

White Paper