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Software-as-a-service (SaaS) is not just a cloud-based delivery model anymore. It is now an approach many organizations are consider to meet their IT service management needs.

While it can help reduce capital, accelerate processes, and allow for easier upgrades you must still consider what approach will support your requirements, what trade-offs might you have to make, and if SaaS impacts your flexibility to move to and from other service delivery approaches.

Access this exclusive white paper now to answer these questions and also learn how to identify your needs, pick the right approach, and address security concerns!