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More than ever, superior customer experience management (CEM) is lending businesses a key competitive edge in a global marketplace. However, implementing the process to accurately measure and monitor customer experience can be tough in an increasingly social media and information-driven world.
This E-Guide focuses on how companies can address CEM challenges and take steps to improve the overall customer experience.
- Vendor:
- OpenText
- Posted:
- Apr 2, 2021
- Published:
- Sep 11, 2013
- Format:
- Type:
- eGuide
