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In today's customer-centric environments, companies in a variety of industries increasingly use dynamic case management (DCM) to streamline workflow, enable collaboration and, ultimately, serve their customers and clients better and faster than ever before. In this Tip Guide, ebizQ.com contributor Alan Earls introduces the trend, and provides examples of how analytics can be used to enhance DCM.

Vendor:

IBM

Posted:

Feb 8, 2021

Published:

Nov 7, 2011

Format:

PDF

Type:

eGuide