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Cloud Computing Research

  • Building Strategies for Hybrid Cloud Storage

    Sponsored by: IBM

    In this webcast interview, learn how the hybrid cloud can give you persistent performance, 3 characteristics necessary to develop a good hybrid cloud model, why building a holistic management plan is integral, and more.

  • ebook: Five Tech Trends Redefining the Customer Experience

    Sponsored by: Genesys

    We asked analysts and industry leaders what customer engagement trends they thought were key for 2017 and beyond. From cutting-edge technologies such as IoT and bots to a new spin on old ideas, hot topics boil down to five key trends that will define the customer experience going forward.

  • Gartner Report: Gartner Magic Quadrant for Contact Center as a Service, North America

    Sponsored by: Genesys

    The contact center-as-a-service (CCaaS) market in North America is growing rapidly. Access this Gartner report to learn more about the CCaaS market, strengths and cautions areas for several leading providers, and much more.

  • Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution

    Sponsored by: Genesys

    The Ovum Decision Matrix report reviews seven cloud contact center solutions with particular emphasis on the ability of providers to handle multichannel customer interactions and connect data through analytics. It compares vendors based on the strength of their platform, the views of their customers, and the impact that each has in the marketplace.

  • Frost & Sullivan: Are You Delivering Exceptional Customer Experience?

    Sponsored by: Genesys

    Small and mid-sized businesses are in a unique position and have an advantage in customer experience compared with their larger competitors. Read this report from Frost & Sullivan to learn how to leverage this advantage.

  • Case Study: Multi-Cloud Bottleneck Breakdown

    Sponsored by: Amazon Web Services

    Access this case study to see how one company was able to eliminate the bottlenecks associated with multi-cloud platforms to ensure that they provided the best user-experience possible.

  • The Imperative of Hybrid Cloud Solutions for Storage

    Sponsored by: IBM

    In this white paper learn about some of the requirements of hybrid cloud storage, as well as how to coordinate both your on premise and cloud resources to gain full advantage of this environment.

  • 3 Crucial Components You Must Consider Before Migrating Your Data To Cloud

    Sponsored by: TATA Communications

    In this white paper, explore the 3 components of a cloud provider's offering that you need to examine before making your choice, and use the provided checklists to make sure you're getting what you deserve.

  • Top IT Trends 2017: Digital Infrastructure

    Sponsored by: Cisco and Dimension Data

    What's going on in the world of digital infrastructure? Read on to learn about the top 5 trends for 2017. Inside, you'll find out what your peers are doing in their data centers, in their clouds, what to expect from the Internet of Things as it matures, and more.

  • Transforming Network Infrastructure, Redefining Virtualized Connectivity

    Sponsored by: Intel® Technology Provider

    Explore how customer premise equipment (CPE) technology enables CSPs to utilize content-based prioritization, deploy services faster, reduce maintenance cycles, reduce infrastructure footprint, and keep operational costs low. Discover how cloud CPE helps meet the demands of SD-WAN, IoT, and more.

  • Cloud Backup Options to Protect Public Cloud Storage Data

    Sponsored by: Druva Software

    Learn how and when to implement backups in the public cloud in this expert e- guide. Inside explore 3 backup options for the public cloud, the difference between traditional and appliance cloud backups, and more.

  • The Ultimate Guide to As-a-Service: Empowering Your Tech Solutions Business

    Sponsored by: TechData - Connectwise

    The "as-a-service" business model isn't all hype. Technology is cheaper, so now your clients are redirecting their spending toward utilizing your expertise. This e-book gives advice on every part of the process of adding new practice areas from business planning to client retention.

  • 10 New Rules of the Inbound Contact Center

    Sponsored by: West Corporation

    This guide defines a variety of "new rules" for contact centers that take into account the evolving demands of cloud, web, and mobile-enabled customers. Learn how to keep up with the rise of the multichannel, customer-centric model of business and uncover 10 rules for modern contact centers.

  • Surviving Disruption to MSP Business Models

    Sponsored by: Nerdio

    ITaaS is the next logical evolution of advanced cloud services and deserves serious consideration from the MSP community.  Read on to find out how ITaaS can help MSPs stand out in the market and increase revenue on multiple fronts.

  • Hyatt Uses Cloud Networking for Faster Global Expansion

    Sponsored by: Aviatrix Systems

    Hyatt, a globally recognized hospitality leader, needed a cloud centric network to support their significant expansion to China, South Korea, Japan and other countries. In this case study, learn how the company was able to successfully deploy a cloud network architecture that met this challenge and more.

  • Case Study: How a private cloud IT solution solved one company's remote workforce challenges

    Sponsored by: Nerdio

    Download this case study to find out how switching to a new private cloud IT solution with virtual desktop infrastructure (VDI) solved one company's issues with flexibility, remote office productivity and unreliable IT vendors.

  • The Need for Cloud Object Storage to Manage Unstructured Data

    Sponsored by: IBM

    Learn how hybrid cloud object storage gets a handle on the huge amounts of unstructured data generated by today's business. Click inside to learn how you can gain storage that is scalable on a workload-by-workload basis, accessible data archiving, and more—the best of tiering and cloud.

  • Eight Things You Need To Know About Your Cloud Provider

    Sponsored by: TATA Communications

    Today more than ever, it's important to look below the surface and carefully evaluate the key components of your potential cloud provider's offering. To ensure you're working with the right provider, check out this 8-step checklist that highlights the key considerations you need to have in mind when choosing your cloud provider.

  • Case Study: Managing a remote workforce

    Sponsored by: Nerdio

    Download this case study to discover a cloud-based solution that was able to help a company with an entirely remote workforce overcome issues with remote connectivity, splintered communication, and support, price, and accessibility of their previous IT provider.

  • A Bridge to Hybrid Cloud

    Sponsored by: IBM

    Access this white paper to learn how transparent cloud tiering accelerates deployment of scalable hybrid cloud storage tools. Learn how to bridge storage silos on-premises while adding the benefits of cloud storage.

  • Next Generation Cloud Native Networking

    Sponsored by: Aviatrix Systems

    This white paper explores how to solve key cloud challenges through different choices of cloud native deployment, and provides solution details for different application development and devops.

  • The Need for Hybrid Cloud Object Storage

    Sponsored by: IBM

    You now have a mountain of data, but it's no good if you can't mine it and analyze what you found. Access this brief white paper to learn more about hybrid cloud object storage and how you can use this technology to help you mine your big data mountain.

  • 5 Steps to Cloud Service Provider Success

    Sponsored by: TechData - Connectwise

    SMBs are moving to the cloud and they need guidance. If you're just getting started as a cloud provider, access this e-book for 28 tips to help incorporate a cloud services practice area into your business model. Learn how to become the cloud provider that your customers are going to look for before they start their search.

  • Ignoring the Cloud Won't Make It Go Away

    Sponsored by: TechData - Connectwise

    Research shows that 78% of SMBs will utilize the cloud by 2021. Are you ready to support them? Access this infographic for 4 key reasons why you need to start offering cloud services and gain access to an e-book that features 28 tips for incorporating cloud services into your business model.

  • Beginning Your Private Cloud Adventure with Openstack

    Sponsored by: Red Hat

    As cloud computing becomes the norm, and businesses are clamoring to deploy their own private cloud environments .In this expert guide, learn a little bit more about what Openstack's capabilities, as well as 5 of its most prominent features, some first steps to deployment, the role SDN plays in Openstack automation, and more.

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