All Research Sponsored By:8x8
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How Do You Keep Your Online Buyers Coming Back For More?
According to Salesforce research, 76% of customers expect consistently great service across different departments and channels. Read on to learn how Communication APIs can enable your organization to better manage customer conversations and streamline your engagement strategy to achieve a consistent customer experience.
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Call Masking for Delivery-Fleet-and- Customer Communication
A lack of visibility between your delivery fleet and customers can negatively impact the success of your deliveries, your CX, and your brand. Call masking provides access to call logs and reports for better insights into your CX while growing user trust by keeping their phone numbers and personal identities secure. Read on to learn more.
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The Power of Voice in the Online Marketplace
90% of consumers expect a response time of less than 10 minutes for customer service questions. How can your business meet the demand to improve customer service and satisfaction? Read on to learn how app-to-app calling can help you deliver the service your customers desire while improving cost efficiency and strengthening security measures.
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Call Masking for Driver-Customer Communication
Call masking protects your customer’s identity by replacing their real number with a virtual one, enabling secure and anonymous communication between drivers and customers. Read on to learn how your organization can exceed your customers’ expectations on privacy and security, and increase the likelihood of them repeating transactions.
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Build Powerful Connections With Voice Solutions
With so many communication channels available today, people tend to forget what started it all: the phone. Today’s phone can be a physical device or just software, but the fact is that voice is still a dominant business communication channel. Read on to learn how to provide customers with more personal engagements and how to do it securely.
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How To Protect Customer Privacy
You’ve seen it before, once an organization has its customer data breached, the customers run for the nearest exit to a competitor. The reputation recovery process will also be difficult. To avoid all of this, you must understand that customer privacy is a must-have necessity. Read on to learn more about protecting your customers’ privacy.
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The Science Of Logistics For Ecommerce Platforms
With the right use of communication channels, ecommerce brands and their last mile logistics partners can offer full visibility across all stages of the delivery process and improve customer experiences. Read on to understand the full power of transparent and active communication in ecommerce logistics.
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Build A Business Case For Omnichannel Transformation
When your customers are satisfied with your products or services, it leads to soaring KPIs, and better and more integrated customer experiences. But how do you build a business case to make this happen at your organization? It’s not as difficult as you would think. Read on to learn more about building a business case for omnichannel.
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Providing The Best Delivery Experience For Your Customers
As people increasingly turn to online shopping, they also expect a good deliveryexperience. In fact, demand for last-mile delivery has been thriving and is expectedto increase by 78% globally in 2023. Tap into this infographic to learn about 4 steps your business can take to make the most out of the delivery experience for your customers.
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Should You Offer In-App Voice Functions?
If you have found yourself yelling words into the phone like “operator” or “customer service”, only to not be connected, then help is here. No matter how quickly technology improves or evolves, most people still want to talk to other people. The customer experience is what separates today’s businesses. Read more to make sure you’re doing it right.
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8X8 Connect - Your Weapon To Omnichannel Victory
The challenge of building a consistent brand and maintaining quality communications multiplies as more channels are added. But scaling does not have to come at the expense of customer satisfaction if done right. Read this white paper to learn how you can deliver contextualized, on-demand conversations across multiple channels at scale.
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The State of Chat Apps in Asia and How Brands Can Benefit
With it being reported that consumers based in Asia spend more than 2 hours a day on messaging apps, it’s clear why so many organizations are now using these chat apps as a way to reach their customers. So, how can you effectively enhance user-brand engagement across all apps? Browse this infographic to learn more.
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Sms Marketing - Old-school, Or Forward- Thinking?
Despite the common perception that they’re out of date, SMS marketing messages are reported to garner open rates as high as 98%. So, in a world full of emails, phone calls, and digital ads, how are SMS campaigns managing to keep customers engaged? Access this guide to discover more.
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How 4 Companies Transform Cx And Accelerate Growth With 8X8’s Communication Apis
This paper tells the story of 4 companies from different industries and how they were able to leverage 8x8’s communication APIs to boost customer satisfaction, scale in emerging markets, create a differentiated CX, and improve conversions. Read on to learn how you can take your customer service to the next level.
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Delivering Always-on Customer Support In A Digital World
76% of customers want consistently great service from different departments and channels, according to Salesforce research. This indicates a desire for more frequent engagement with brands – but not at the expense of consistency. Read on to learn how 8x8 Converse can enable your organization to unify customer interactions in one single interface.
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7 Examples to Prove the ROI of SMS APIs
SMS is the most direct, immediate, and widely used channel globally. And now with the availability of SMS API by cloud communication providers, businesses can start to get more creative on how they use text messages. Read on to learn about 7 examples of how you can find success with an SMS API integration.
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Customer Service Has Gone Digital (And It’s Not Turning Back)
Did you know just 1 in 5 people rate their digital experience of large multinational organizations as excellent? Tap into this infographic to learn how you can more effectively manage customer touchpoints across all of your business channels, including 7 trends that are shaping the future of digital customer service.
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Voice Messaging Is The Talk Of The Town
While hardly the newest or sexiest technology out there, voice messages have gained tremendous momentum among businesses and governments in the age of contactless engagement and real-time demand. Read on to learn how voice messaging can enable your organization to reach more customers with less effort and improve CX.
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Customer Experience Has Jumped to the Top of Management Agendas
Do you want to reach your customer experience KPIs faster? Enabling an omnichannel customer experience may be the key to increase customer loyalty and lifetime value. Tap into this infographic to learn how you can take your CX to the next level with a unified communications platform that allows you to deliver seamless, personalized experiences.
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Voice APIs: The Preferred Channel for High Touch Engagements
There are still key challenges that enterprises face in their voice communication with customers. Read on to learn about 3 voice API features that can help you overcome those challenges and enable better voice conversations – thereby building customer trust and creating personalized engagements.
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Redefining Customer Engagement with Communications Platforms and APIs
Digital is the present and future of customer engagement, with well-developed integrated communications platforms a must-have for modern enterprises. Access this report to learn how GlobalData puts together a comprehensive guide to how modern businesses are redefining their customer engagement by using digital communications and APIs.
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Hit The Digital Cx Mark With 8X8 Communication Apis
76% of customers want great end-to-end service, even across different channels. How can you address customer pain points and deliver experiences that differentiate your business? Read on to learn why delivering real-time, consistent and personalized omnichannel experiences is key for future-proofing your customer engagement strategy.
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Digital Security Has Never Been More Mission- Critical
Communication APIs can help you build secure omnichannel communications at scale, without requiring you to overhaul internal processes or invest in expensive technology. Access this white paper to learn about the multiple channels and methods to choose from that can enable you to strengthen your data security and privacy measures.
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Let’s Get Phygital!
Consumers across the globe are craving human interaction – 3 out of every 4 want more and a majority feel that brands are losing touch with the human element. Discover the benefits of going “phygital” in this e-book, including how to incorporate APIs in store and tapping into the live commerce market.
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Design A Winning Omnichannel Strategy With A Tool That’s Simple, Secure, And Scalable
Just because customers aren’t dealing directly with a single sales agent anymore, doesn’t mean they don’t crave personalized, human-centric engagement. The million-dollar question is, with so many channels available, which should you be using? In this e-book, explore 4 different channels and their advantages in customer satisfaction.