All Research Sponsored By:ServiceNow
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How to Improve Patient Engagement with mHealth
Healthcare CIOs are constantly reminded of the importance of using technology to increase patient engagement and satisfaction in their organizations. Download this e-guide learn about the number of opportunities where healthcare organizations can use technology to improve the overall patient experience.
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The Role Technology Plays in Patient Engagement
Download this e-guide to learn about the role technology plays in patient engagement and explore the tools most often used by healthcare providers.
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Improve Outcomes with Patient Engagement
Download this e-guide to learn how healthcare providers are leveraging emerging technologies like AI, IoT, machine learning and more, to improve physician-patient relationships.
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The Emergence of Digital Transformation in Healthcare
Download this e-guide to learn why technology isn't infallible for patients and healthcare organizations and has the potential to change the healthcare industry for the better.
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Patient Engagement in Healthcare
Download this e-guide to explore several methods being used to maximize patient engagement tools and uncover some of the most effective patient care initiative and learn more about the future of CRM-themed caregiving as akin to a one-stop "shopping" experience for patients.
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Guide to Better CX: AI, Chatbots, and More
What's the key to a successful CX? Is it personalization, AI, chatbots—a combination of all the above— or something more? Inside, discover the key to creating a successful customer experience. Learn how chatbots are influencing the state of customer support, and explore how other emerging technology trends can improve your CX success rate.
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AIOps Takes the Lead on Root Cause Analysis
Of all the recent developments in the IT operations sphere, automated root cause analysis is one that has many enterprises salivating. But despite the obvious interest around AIOps, many IT monitoring vendors are hesitant about jumping on the bandwagon. Keep reading to hear what you could stand to gain from AIOps.
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The Rise of AIOps, Explained
AIOps tools use AI to monitor and manage environments under the direction of the operations team – but what impact does this have on IT's value to the greater business? Continue reading to uncover more.
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Top Five Data Center Trends to Watch
Recent data center trends have been centered on finding ways to reduce complexity through technology like automation and artificial intelligence. Inside, get a glimpse at some of the data center trends to keep an eye on today – and how they're expected to impact data center operations.
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What to Expect from AIOps in 2019
Jump into this E-Guide to learn how AIOps – the collective term for AI-infused IT automation technology – can impact IT operations from the ground up, and what developments took place over the course of 2019.
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Tackling Virtualization Complexity with AIOps
AIOps use cases continue to expand to all facets of IT responsibility, including the data center. But could AI be the key to deciphering the complexity of heavily virtualized data centers? Read further into this E-Guide to find out.
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AIOps in the Real World
Since the introduction of AIOps platforms, IT professionals have been drooling over their promised capabilities, especially when it comes to root cause analysis. Thanks to early adopters, we can find out how these platforms work firsthand. Jump inside this E-Guide to learn more.
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Automating the IT Service Desk
Since its inception, the IT service desk has provided an intuitive portal designed to make it easier for users to get technical help – and for IT associates to keep on top of support workflows. So what happens when automation is thrown into the mix? Dive into this E-Guide to take a closer look.
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AIOps tools supplement -- not supplant -- DevOps pipelines
Open this E-Guide to learn more about the most important differences between your DevOps and AIOps strategies, and the tools you may need to achieve monitoring, systems diagnosis, and incident remediation in your CI/CD pipeline.
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Now on Now: How ITOM and ITSM made our IT operations service-aware
Discover the lessons we, ServiceNow, learned on our journey to building a business service–centric Services Reliability Team (SRT)that can now proactively eliminate service outages with better visibility, availability, and optimization.
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Next-generation ITAM
IT asset data that is complete, current across its lifecycle, accurate, and useful is required for running IT as a business. See the changing role of ITAM policy, process, technology, function, and its impact to your business with this white paper.
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TransAlta transforms IT
Shift from silos to service-oriented delivery results in 80% fewer outages.
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The journey towards continuous IT operations in the cloud
Read this paper to learn how IT Operations Management (ITOM) is the solution that will meet the many challenges that come with multicloud adoption.
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On the Radar: ServiceNow provides unified vendor risk management with its Now Platform
Access this paper to learn how ServiceNow's Now Platform has evolved to become a solution that can enable and support employees across an entire business with capabilities that can help them work more efficiently.
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CIO Stories of Driving Digital Transformation in Today's World
How do CIOs achieve digital transformation? Read this white paper to learn how your organization can unlock its digital potential by gleaning expert insight from leading C-suite executives.
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8 Simple Steps for Automating Governance, Risk and Compliance (GRC)
Automating Governance, Risk, and Compliance (GRC) greatly reduces costs and improves efficiency. This paper provided 8 simple steps for automating GRC.
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How Combining HR and IT Can Lead to Increased Productivity
Combining IT and HR departments is quickly gaining traction. Download this expert guide to see how 3 organizations—ranging from 50 employees to over 6,000—benefitted from combining their HR and IT departments.
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Create Better Employee Experiences with HR Service Delivery
An increasing number of organizations are aiming to improve their employee engagement. But how do you ensure that happens? Using HR service delivery tools is one way. Download this expert guide to learn how you can help employees be more effective at work by enabling them to take care of 60-80% of their HR business by themselves.
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Why An HR Help Desk Could Be Your Next Purchase
Nowadays, HR departments have a lot more responsibilities. As the digital trend continues, it can get more difficult for them to handle their conventional tasks, in addition to more complex ones. Read this expert guide to learn how installing an HR help desk can make handling some of those tasks more doable.
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Here's How Installing Digital HR Strategies Can Increase Productivity
Digital HR technology is being applied to over half of all HR tasks, according to Oxford Economics. Download this expert guide to learn about the digital HR trend, as well as why HR is hiring more external workers.