All Research Sponsored By:ServiceNow
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Get the Greatest ROI From Your Strategic Initiatives
The most effective way to thrive through unprecedented change is to get ahead of it. Read this e-book to learn how you can transform your digital operations and maximize ROI by enabling effective project and portfolio management on a single platform.
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The CHRO guide to unleashing agility and bottom-line benefits
For today’s businesses, managing risk and building resilience in their HR operations has never been more important. To do so, many have turned to strengthening their employee productivity and development plans. However, many can find these methods daunting. Browse this guide to learn more.
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A Dynamic, AI-powered Approach for Employee Growth and Development that Improves Retention
Read this paper for data-driven strategies to help your organization close talent gaps and boost employee satisfaction that will increase employee retention.
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Software as savings
In today’s ever-changing economic environment, many HR Leaders are looking for new ways that they can optimize costs while also creating efficiency and driving growth to deliver exceptional employee experiences. But can this be done? Browse this white paper to learn more.
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Modern business demands modern IT asset management
Reduced security risks, stronger audit performances: These are two of the many metrics that organizations leverage to measure IT asset management (ITAM) success. To discover other metrics, and to learn how to boost your ITAM program’s success, download this infographic.
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Generative AI
ServiceNow’s Now Platform is now fully equipped with Generative AI, a tool designed to improve customer experiences and resolve HR cases faster. Discover the key benefits, use cases, and real-world impact of the product in this resource.
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4 Ways to Master Employee Growth and Development with AI
HR and business leaders must adapt to the changing landscape and invest in modern approaches and technology to foster sustainable and systematic employee development. This paper explores four key trends that can help future-proof your workforce.
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Supercharging Employee Growth and Development
Business Leaders are finding that focusing on skills, rather than jobs or degrees, strengthens your workforce with modern data and insights. This paper presents four ways that a skills-powered approach can supercharge employee growth and development.
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Service Experience: The Next Value Driver for Global Business Services
This guide sets forth a roadmap to begin the GBS experience journey based upon the lessons learned from several pioneering organizations.
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Using AI-powered service operations to grow your business with 24/7 resilience
How can you ensure your existing IT services run smoothly 24/7, to help your business grow? Read this guide to learn how AI-powered service operations can help you get the most out of your existing IT investments, to deliver extraordinary IT experiences for employees, boost revenue, reduce costs, speed innovation, and transform your business.
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A business view of IT asset management: Current state and near-term outlook
Minimized security risks and audit performance/accuracy topped the list when organizations were asked, “which business metrics are used to measure the success of your ITAM programs?” Dive into this report, “A business view of IT asset management: Current state and near-term outlook” to learn about how ITAM is evolving.
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The Total Economic Impact of ServiceNow Strategic Portfolio Management
Strategic portfolio management (SPM) allows organizations to gather their enterprise-wide documentation into a single platform for easier access. Forrester Total Economic Impact Study looks at ServiceNow SPM, using real-world use cases and statistics to provide an accurate estimate of the economics you can expect. Read on to learn more.
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Process-Centric AI For IT Operations (AIOps), Q2 2023
By automating the contextualization of vast and diverse amounts of operational data, AIOps platforms facilitate decision-making throughout the design, deployment, execution, and operation stages. Download this Forrester report for a market guide to the top AIOps platforms today.
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How to Have Productive Experiences for Your Employees
An organization is only as strong as its employees. Read this paper to learn how the path to delivering productive employee experiences and supporting new ways of working begins with creating exceptional experiences.
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Making Employee Journeys Unforgettable
Read this paper to learn how to eliminate common and repeated inquiries by giving employees a place to find their own answers, and provide an easy transition for those with more complex issues.
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Elevate the Employee Experience with ESG
Environmental, social, and governance (ESG) mandates are top of mind for organizations everywhere. Explore this guide to 2023's top ESG opportunities, beginning with three ESG trends.
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5 ways to reduce IT asset costs to free up budget for growth-driving change and innovation
Enabling flexible, resilient IT doesn’t necessarily mean spending more money. In fact, it can mean cutting costs. Explore this white paper to discover 5 ways that you can reduce your IT asset costs and optimize your IT operations.
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Why Strategic Automation Empowers Employees for HR and Workplace Services
This paper provides survey insights from 520 employees using internal shared services, such as HR and workplace services and explores how employees perceive the use of self-service tools and a centralized company portal and the impact on the wider business.
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The Rise of the Employee Experience Platform
This paper explores how employee experience platforms that make work easier and more productive for employees have become essential to a business' success.
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Creating organizational agility
It is increasingly difficult to predict what will happen in even the next quarter, so the idea of planning a full year several months before that year began is obsolete. This white paper looks at organizational agility, an operating model that borrows from Agile in order to develop an ideology that can fuel a higher level of optimization.
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The Total Economic Impact™ Of Servicenow Customer Service Management
Organizations are looking for solutions that can help them improve employee and customer satisfaction while also retaining business and realizing new opportunities. However, when searching for systems, many struggle to understand the benefits, costs, and risks, as well as the financial impact of the investment. Access this report to learn more.
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Power Of The Platform
How can you empower your customers, employees, and partners with modern, consumer-grade experiences? Read on to learn how the Now Platform can help you break down silos, seamlessly connecting your people, systems and processes with enterprise-wide digital workflows while increasing speed to value.
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3 steps to drive strategic outcomes across the enterprise
Dive into this white paper for your 3-step roadmap for driving critical outcomes across your organization by adopting SPM as a strategic fulcrum.
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Stand Out With A Winning IT Asset Management Strategy
Every year, companies waste far too much money on software, hardware, and cloud resources. In fact, 66% of organizations reported having a plethora of duplicate hardware and software. Learn what it takes to develop a winning technology asset management strategy in this ServiceNow e-book.