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  • How to Execute the Perfect Business Analysis Interview

    It's easy to be side railed when conducting a business analysis interview. For the most success, you need to properly lay the interview groundwork, but which steps are most critical? In this report, explore the contextual meaning of discourse, learn how to formulate meaningful questions, how to assure a structured conversational flow, and more.

  • Successful Business Analysis Interviews Hinge on Prep Work

    A structured business analysis interview is more than a conversation; it's a controlled even requiring attention to detail, cautious design, and a strong social foundation from which to build a trusting and lasting relationship. Explore some of the most important aspects of planning, designing, conducting, and following up on the perfect interview.

  • A Toolkit for Project Time Estimation

    Resource management is always an issue in any project. In this paper, explore standard approaches to time estimation, the dangers of multi-tasking, and estimation alternatives, which consider work habits and productivity norms.

  • The Power of Linking Business Analysis and TOGAF® to Achieve IT Results

    This white paper addresses the The Open Group's Architecture Framework (TOGAF) framewo­­­rk and a high-level overview of the key business analysis techniques that IT professionals would benefit from to achieve IT results and establish a valued partnership with the business.

  • Complex Decisions Made Simple With Structure and Tools

    Structuring techniques are the foundation of decision making. There are a number of techniques that will quickly and easily improve the analysis of virtually any problem. This white paper introduces some of the simplest and most effective structuring techniques including sorting, sequencing, placement, decision trees, and ranking.

  • You've Completed ITIL® Foundation: Now How to Implement It

    Shortly after being awarded an ITIL® Foundation certification, a recipient's natural inclination is to ask: "Now what? How do I take the best practices I've learned and apply them to my organization?"

  • A New Trend in Agile - Incorporating Program Management

    How can organizations in diverse industries continue to use familiar waterfall practices and at the same time be more Agile? The answer is to use Agile program management - learn more about these principles inside.

  • Harnessing Creativity to Make Powerful Decisions

    Creativity is the "due diligence" of effective problem analysis. It is through creativity that the best possible solution for a problem is discovered. Without creativity, decisions are often one-dimensional, superficial, and near-sighted.

  • Reasonable Security Best Practices: Learning From Notable Data Breaches

    Has your company implemented "reasonable security"? If so, you should be able to avoid lawsuits and fines after a data breach. But what is "reasonable security," and is there a definition?

  • Best Practices Guide For Successful Analytical Decision-Making

    Many professionals find themselves often having to make a tough decision for the benefit of their business. It can be a challenge, but problem analysis guidelines are meant to help you make those important decisions. Inside, discover a series of interconnected techniques and best practices to use in your problem analysis and decision making.

  • 10 Reasons You Should Consider a Career in Cybersecurity

    If you're already in the IT field, shifting gears to focus on cybersecurity is not as much of a transition as you might first think. This white paper highlights 10 key reasons you should consider a career in cybersecurity.

  • Cybersecurity Frameworks to Consider for Organization-wide Integration

    Learn about common security frameworks such as NIST and COBIT implementation action plans, resources for additional information and the government's influence on cybersecurity. Evaluate other enterprises' security frameworks to best choose one for your organization.

  • 2016 IT Skills and Salary Report

    The annual Global Knowledge IT Skills and Salary Report is here. Our comprehensive report draws data from over 10,000 North American respondents where we provide insight into salary trends, must-have skills and sought-after certifications. Don't miss an opportunity to start future-proofing your career today.

  • Building, Installing, and Configuring a RADIUS Server

    A RADIUS server can provide you with heightened security with user access monitoring, reporting and tracking functions, and personalized restrictions. This white paper walks you through each of the steps, settings, configurations, and the equipment needed to set up a RADIUS server.

  • 15 Top-Paying Certifications for 2016

    This article provides a review of the 15 top-paying certifications. Included is a brief description of each, as well as the average salary each certification commands based on the 2016 IT Skills and Salary Survey conducted by Global Knowledge in the fall of 2015.

  • Report Formatting for Success with SAP BusinessObjects

    In this white paper you will explore the finer points of report development to help you get the next level. Plus read on to get tips for creating an optical analytical experience for your businesses users.

  • New RHEL 7.1 Features Ease Business and IT Adoption

    In this white paper, you will explore a number of updated features and performance improvements in RHEL 7 overall and in the latest 7.1 release. Read on to also discover the benefits of the Linux kernel upgrade from the previous version and how it makes new management and ease-of-use capabilities possible.

  • Do You Need a VPN, Firewall or Both?

    In this Global Knowledge white paper, discover when VPNs and firewalls are most effective, suggestions for deployment, when a unified threat management system is worth considering, and hardware vs. software concerns.

  • How to Use Containers to Create, Test and Debug Software

    This guide explores how using containers in your app lifecycle ensures you have an ecosystem to develop and troubleshoot apps without interference from other software. Discover how this app development strategy can help your enterprise become more agile, responsive, and leaner – while providing a competitive edge.

  • Three Steps to Ensure the Success of Your IT Projects

    In this Global Knowledge white paper, discover how you can head off issues that can de-rail IT projects with 3 overarching considerations, including: stakeholder identification and analysis, effective communication, and one more.

  • IBM COGNOS BUSINESS INTELLIGENCE 10.2.2 ICON REFERENCE GUIDE

    Use this invaluable guide as a key to master all the different icons in IBM Cognos Business Intelligence 10.2.2. Icons are sorted by their location within the suite and their functionality.

  • A Survey of IBM Power Systems Initiatives in Large-Scale Computing

    The amount of data being produced does not seem to show any sign of slowing. This white paper examines how IBM's initiatives like Linux, Cloud Manager with OpenStack and the OpenPower Foundation IBM are meeting this challenge.

  • How to Measure Your IT Department for Better Service Delivery

    From resource availability to necessary improvements, measurements are the key to successfully understanding how your organization is performing. This paper will give you guidance on why measuring is important, how to get started, what types of metrics are available, what should be measured, and how to go about initiating improvements.

  • How to Overcome Analytical Bias to Become a Stronger Decision Maker

    Learn how to become a critical thinker by separating facts from assumptions to make consistent, high-quality decisions.

  • A Convenient Way to Manage Portal Access

    Managing users' access to an organization's resources via portals is convenient with IBM's WebSphere Portal Scripting Interface. Compare tools available to the portal administrator and identify some use cases where IBM's Portal Scripting Interface may be the ideal choice. Review basic commands and find out how to create custom scripts.

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