Technical Support Staff White Papers
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Guide to Workplace Collaboration Tools
Sponsored by: TechTargetThe secret is out about the benefits of using a cloud-based workplace collaboration tool, which companies rely on to increase employee productivity while in the midst of a content tsunami. Participate in our survey today for complete access to a printable chart, and start comparing 10 top cloud collaboration vendors & features for your company.
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Sensible one-page thoughts on managing performance
Sponsored by: TechTarget ComputerWeekly.comLudo Houdenaert distils a lifetime of experience on managing performance in the IT department into this collection of short, digestible articles, written especially for Computer Weekly.
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Achieve Cloud-Driven Enterprise Support
Sponsored by: Pure StorageThis whitepaper examines the benefits of using the cloud to rethink enterprise support.
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Planning for the Redeployment of Technical Personnel in the Modern Data Center
Sponsored by: Global KnowledgeThis whitepaper provides a comprehensive training strategy for planning for the redeployment of technical personnel in today’s modern datacenters.
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JBoss Enterprise Middleware, by Red Hat: Technical Support Services Leader
Sponsored by: Red HatThis white paper discusses the features of JBoss Enterprise Middleware and highlights technical and customer support as the key characteristic that sets this middleware apart from the competition.
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SDI: Next Level Service Desk Strategies
Sponsored by: Citrix Online UKThis e-guide reveals the new demands placed on today's service desks. Learn how to adapt to diverse employee needs while delivering consistent and quality customer service.
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Service Please: Five Tips for Easy, Affordable Tech Support
Sponsored by: Cisco Systems, Inc.A dark secret of investing in technology is the substantial cost of not doing the technical support well. You may increase productivity and profits simply by adopting a new strategy for network maintenance and troubleshooting. Read on to learn how three small businesses get technical support that brings them peace of mind at an affordable price.
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Security Blanket by TCS: Enterprise Security Management
Sponsored by: Trusted Computer SolutionsRead this paper to learn how Security Blanket includes pre-defined security guidelines, called Profiles, from some of the most respected security industry leaders in the world.
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Implementing Intel vPro Technology to Drive Down Client Management Costs
Sponsored by: Intel CorporationIntel IT offers guidelines for achieving quick returns and long term value with Intel vPro technology based on our experience in the first year of a multi-year deployment program.
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HSBC Calculates Improved IT Support Productivity and Patch Management
Sponsored by: Intel CorporationIn this ROI investigation , HSBC Mexico can look forward to driving improved operating efficiencies across their IT support model, with a projected positive ROI of 605% and a break-even point achieved in 2 months, while serving as a foundation to drive worldwide adoption and savings through the use of Intel vPro technology.
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Best Practices for a Successful Upgrade Project
Sponsored by: HCL SoftwareUpgrades help businesses to maintain a competitive edge in the market. Yet, upgrades pose their own set of challenges. This white paper lists the best practices that should be followed when upgrading to achieve maximum reliability.