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Service Level Management White Papers

  • The Evolving CIO role: from IT Operator to Business Strategist

    Sponsored by: BMC

    Since its beginnings nearly 40 years ago, the job of an organization's top IT executive has involved the cost-effective and strategic management of IT systems. But today's CIOs must also understand how IT drives business transformation.

  • What is Third-Party Maintenance in the Data Center?

    Sponsored by: Service Express

    Third-party maintenance can give back control of your equipment life cycle, reduce long-term maintenance costs, and help maximize data center investments. Inside, learn how to accurately weigh the pros and cons of switching away from traditional OEM support.

  • Computer Weekly – 23 July 2019: How Apollo 11 influenced modern computing

    Sponsored by: TechTarget ComputerWeekly.com

    In this week's Computer Weekly, on the 50th anniversary of the Moon landings we look at the influence Apollo 11 had on modern hardware and software. Our latest buyer's guide examines data protection. And we find out how retailers with physical stores are using technology to respond to the rise of online shopping. Read the issue now.

  • MicroScope – June 2019: Sourcing IT among the clouds

    Sponsored by: MicroScope

    Outsourcing is changing as the anything-as-a-service model takes off.

  • Packaged services – the global shift towards virtual distribution

    Sponsored by: MicroScope

    In this month's issue, we cover changes in distribution and the challenges being faced by those aiming to add value.

  • MicroScope - December 2017: Unlock the potential of DaaS

    Sponsored by: MicroScope

    This month's MicroScope ezine looks at the issues around device as a service (DaaS), the outlook from HP and a report from the UK CompTIA conference.

  • Channels to Managed Print Services in Europe

    Sponsored by: TechTarget ComputerWeekly.com

    Analyst group Quocirca reviews channel-led managed print services (MPS) programmes.

  • Planning for an IoT Enabled Future

    Sponsored by: ServiceMax by GE Digital

    Click into this guide to learn how IoT is shaking up both service management and field services to varying degrees, and learn how you can prepare your digital transformation strategy for an IoT connected future.

  • SaaS CRM Best Practices

    Sponsored by: Microsoft

    This exclusive e-guide discusses the importance of examining a CRM software vendor's ecosystem before signing on the dotted line. Uncover expert tips on how to negotiate the best SaaS service-level agreement for your enterprise.

  • Cloud Workloads on the Mainframe

    Sponsored by: IBM

    In this resource, you'll explore several distinct advantages of building a cloud using a mainframe, including improved performance and reliability, security, and significant cost savings. Read on now to discover the benefits of a mainframe cloud, detailed use cases, and more.

  • The Forrester Wave: Global Workplace Services, Q1 2013

    Sponsored by: Hewlett-Packard Enterprise

    This whitepaper provides a 36-criteria evaluation of workplace services vendors, identifying the 8 most significant global workplace services providers.

  • Service Management: Taking Business to the Next Level

    Sponsored by: LabTech Software

    In this e-guide, gain essential knowledge of recent developments around IT services. Read on to learn why success entails more than delivering snazzy services, and why enterprise architects are working to bring SOA and master data management (MDM) efforts together.

  • Gartner Outsourcing & Strategic Partnerships Summit 2013

    Sponsored by: Gartner

    The Gartner Outsourcing & Strategic Partnerships Summit 2013 this September allows you to rethink your outsourcing strategies and discuss best practices with your peers to help you achieve the most from your outsourcing efforts.

  • Realizing integrated interconnected service chain

    Sponsored by: IBM

    Access this resource to explore how multi-sourcing and the cloud are changing the role of IT, and how you can realize an integrated, dynamic service chain that benefits the whole enterprise.

  • Energizing your return on data investment - SOA as architecture for integration and infrastructure (Presentation Transcript)

    Sponsored by: MuleSoft

    Read this transcript of internationally recognized service-oriented architecture (SOA) expert and thought leader, best-selling author of Enterprise Application Integration, and CTO and founder of the cloud consulting firm Blue Mountain Labs, David Linthicum's presentation on SOA as the single most valuable architectural basis for the cloud.

  • Data Centre Operational Efficiency Best Practices

    Sponsored by: IBM

    In an effort to reduce costs and increase agility, many companies are taking steps to improve data centre efficiency. This white paper presents key findings from new data centre efficiency research and reveals tactics you can execute to optimise resource utilisation, improve service levels, and more.

  • Cloud SLAs: Defining the Right Requirements Up Front

    Sponsored by: Hewlett Packard Enterprise

    This expert e-guide explores essential factors to consider when evaluating a cloud service provider. Discover what to look for and how to voice your requirements up front to ensure you get the most from your cloud environment.

  • Cloud Provider’s Wish List: The Need for Management and Reporting Tools

    Sponsored by: Visual Network Systems

    Uncover the need for cloud service management and cloud monitoring tools for service providers in this E-Guide from SearchCloudProvider.com. Learn best practices associated with cloud service management, top challenges and solutions, and much more.

  • The Secrets of Shared Services Success

    Sponsored by: TechTarget CIO

    This e-zine discusses the various meanings of shared services, its benefits and the potential downside of service catalogs.

  • VMware: Virtualizing Your Infrastructure Just Got Easier

    Sponsored by: EMC Converged Platforms.

    Concerns about migration downtime, security, and application service level maintenance have kept many organizations from virtualizing their infrastructure. Read this paper to discover how a converged infrastructure platform can bring you all the benefits of virtualization without the risks typically associated with an implementation.

  • VCE and VMware: Virtualizing Your Infrastructure Just Got Easier

    Sponsored by: EMC Converged Platforms.

    Concerns about migration downtime, security, and application service level maintenance have kept many organizations from virtualizing their infrastructure. Read this paper to discover how a converged infrastructure platform can bring you all the benefits of virtualization without the risks typically associated with an implementation.

  • Private Cloud E-Zine Volume 2

    Sponsored by: TechTarget Cloud Computing

    This expert e-zine discusses best practices for implementing and managing a private cloud in your enterprise. Gain insights on the complexities the cloud introduces,how to overcome them and the key steps to take to successfully build your private cloud. In addition, learn about advanced tools that can help ease your extensive transition.

  • Five Steps to Successful Integrated Cloud Management

    Sponsored by: Hewlett Packard Enterprise

    Read this brief white paper to learn about the benefits your peers are enjoying by expanding their cloud integration, such as faster application provisioning, higher service levels, improved business relationships, and more.

  • FIVE THINGS YOUR IT TEAM NEEDS TO KNOW ABOUT MONITORING MOBILE APPLICATIONS

    Sponsored by: Hewlett Packard Enterprise

    Mobile applications are radically altering the way businesses operate and how they interact with their employees and customers. Read this paper to learn performance management techniques that will allow you to confidently provide the same high level of service for mobile applications that your legacy applications now deliver.

  • Cisco Tidal Assessment Service for SAP Performance

    Sponsored by: Cisco Systems, Inc.

    Read this paper to discover how to improve overall application functioning by identifying and remediating performance issues and hidden pain points throughout your SAP environment.

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