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SLA Management Services White Papers

  • Operation Nexterday

    Sponsored by: ComputerWeekly.com

    This study by ICT Intuition and Coleman Parkes Research shows strong demand among enterprises for new connected digital services, but also a serious gap in operators' ability to satisfy them.

  • CW Buyer's Guide: Outsourcing

    Sponsored by: ComputerWeekly.com

    This in-depth buyer's guide, assesses the trends in outsourcing, the options for small and medium sized companies and the role of governance.

  • Ask the right questions before committing to a colocation SLA policy

    Sponsored by: SearchDataCenter.com

    Colocation providers offer valuable business continuity services. To avoid disappointment, be sure a service-level agreement sets clear expectations.

  • All in the Cloud Together

    Sponsored by: SearchCloudComputing.com

    In this three-part handbook, learn about key cloud service-level agreement topics, including: three steps that will help organizations create effective cloud SLAs, why hybrid cloud SLAs are harder to define, how to avoid critical public cloud mistakes, and more.

  • Vblock Drives Enterprise Cloud Growth for CSC

    Sponsored by: EMC Converged Platforms.

    Faced with the need to meet client demands for cloud-based IT support, systems integrator Computer Sciences Corporation (CSC) needed to find a new infrastructure that was built to handle cloud deployments. Read this case study to discover the approach they took.

  • CSC partners with VCE to jump-start cloud business with Vblock™ Infrastructure Systems

    Sponsored by: EMC Converged Platforms.

    This case study explores the solution one of your peers implemented to meet the growing needs of their client base, ensure availability, performance, and security, and increase their competitive advantage in the cloud services market.

  • Cloud SLAs: Defining the Right Requirements Up Front

    Sponsored by: Hewlett Packard Enterprise

    This expert e-guide explores essential factors to consider when evaluating a cloud service provider. Discover what to look for and how to voice your requirements up front to ensure you get the most from your cloud environment.

  • How to Choose a Managed Network Services Provider

    Sponsored by: MegaPath Inc.

    Managing your network is no easy task, hence the reason managed service providers (MSPs) exist. In this resource, explore the advantages of outsourcing to an MSP and best practices for finding the right MSP for your organization.

  • Getting to the Root cause of Network and Application Issues

    Sponsored by: Fluke Networks

    Learn about a tablet-based approach for troubleshooting network and applications issues that helps you get to the root cause faster and more effectively than ever before.

  • OMEGAMON Extended Insight- Analysis: Where is your application spending time?

    Sponsored by: IBM

    The limited amount of infomation provided by traditional DB2 for z/OS monitoring makes it difficult and time-consuming to isolate problems within the multiple layers of today's Java, CLI (SAP), and .NET applications. Read this paper to discover a monitoring alternative that provides the detailed information needed for modern applications.

  • Happy Customers Through High-Performing Service Level Agreements (SLAS)

    Sponsored by: IBM

    This e-guide covers adoption, reporting and measuring productivity with application lifecycle management (ALM). Inside, find recommendations on best practices and tools to smooth your organization’s transition to ALM.

  • SLAs Key to Ensuring Reliable Cost-Efficient Cloud Services

    Sponsored by: Kaseya International Limited

    In this expert guide, our editors examine SLAs in the era of cloud computing to help readers understand their use and a comprehensive analysis on drafting a proper SLA for your business needs,

  • MicroScope August 2011: A special issue examining the cloud and the prospects for the channel

    Sponsored by: MicroScope

    The cloud is a buzzword that crops up in almost every channel conversation but with questions still to be answered around the assistance vendors have given to resellers and the direction distributors are taking we provide some insight and analysis of the current views of just what the hosted option means for the channel.

  • Why Third Party Data Storage Maintenance is Right for You

    Sponsored by: MSDI

    Third party maintenance companies offer cost effective maintenance and support agreements that save as much as 40% in ongoing maintenance costs while keeping service levels agreements (SLA's) the same, if not improving them. Read this comprehensive white paper to see if third party maintenance might be right for your organization.

  • The Five Critical SLA Questions

    Sponsored by: IBM

    SLAs are critical tools that can help ensure appropriate performance. And the use of SLAs as part of the service delivery management process is on the rise. If you’re going to succeed, you’ll have to do your homework. This paper identifies the five critical steps you should take before you define your Service Level Agreements.

  • Service Management Virtual Simulation (tool)

    Sponsored by: IBM

    Check out this virtual forum to access papers and podcasts pertaining to dynamic infrastructure solutions from IBM.

  • Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management

    Sponsored by: BMC Software, Inc.

    IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...

  • Presentation Transcript: Is SaaS the Future of Enterprise Security?

    Sponsored by: Webroot

    This presentation transcript discusses how The Web has become a primary attack vector most businesses are not yet prepared for. Compliance and data leakage are a growing concern, and the economic downturn is causing every organization to re-evaluate its spending on personnel and IT resources and how SaaS may just be the answer to these

  • Dell CompleteCare™ Accidental Damage Service

    Sponsored by: DellEMC and Intel®

    Dell offers CompleteCare Accidental Damage Service -- a repair and replacement solution for select systems and peripherals that covers select accidental damage not covered by your Limited Warranty.

  • Comprehensive SQL Server Data Protection with Symantec Backup Exec 11d

    Sponsored by: Symantec Corporation

    Choosing the proper backup and recovery plan for SQL Server can be a daunting task. Read this white paper and learn which model best suits your organization and can ease administration.

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