Personalization White Papers
-
The Consumerization of IT 101
Sponsored by: TechTarget SecurityAccess this expert briefing to get answers to your most pressing questions concerning the consumerization of IT.
-
Considering a BYOPC Strategy: A Q&A
Sponsored by: TechTarget SecurityDiscover the concerns, opportunities, and benefits of enabling a BYOPC initiative in your workplace, including why enforcing a strict policy beforehand is essential to its success.
-
Create a Great CX Strategy in 6 Steps
Sponsored by: FourNetHow can your organization create a compelling customer experience (CX) strategy? Inside discover what constitutes a successful CX, and explore the 6 steps your organization should take to build a successful CX and confer a competitive advantage.
-
Achieve CX Optimization with Call Center Transformation
Sponsored by: SquelchIn this guide, learn how call center optimization can improve your CX strategy. Discover 5 common customer support problems affecting your CX, and learn how call center transformation can increase business value and drive customer satisfaction.
-
Customer Service Analytics to Enhance CX
Sponsored by: FreshworksNothing instills customer loyalty as much as being treated like a person. There's an innate note of respect and authenticity that emerges in a process when customers need help and it is offered with a personal touch. Keep reading to learn more about the role of customer service analytics.
-
Improving the Customer Experience Journey with Analytics
Sponsored by: ConvergeOneExplore why customer service can be the biggest component of customer retention and how companies applied AI, machine learning and predictive analytics to help provide better customer service.
-
Creating Personalized Experiences with Real-Time Insights for CEM
Sponsored by: OpenTextCreating an engaging and unified multichannel customer experience is a top priority, but many companies find themselves scrambling to adapt. In this expert e-guide, discover how to generate key customer insights in real-time and learn about 4 ways to create personalized experiences.
-
Improve Customer Experience through Personalization
Sponsored by: Hewlett Packard EnterpriseIn this white paper, discover the key to improving the customer experience, how it can be made easy, and where to start.
-
Personalized Marketing and Web Analytics
Sponsored by: IBMIn this white paper, uncover the gold mine that lies within behavioral data, identify the specific nuggets to mine, and learn how to leverage behavior data to increase marketing returns at every stage of the customer life cycle, both online and offline.
-
Marketing: Connecting with the Chief Executive Customer
Sponsored by: IBMIn this paper, learn about the Smarter Commerce approach to marketing performance and profitability. Inside, discover the five steps to personalized and profitable marketing and better understand how to succeed in an ever-changing digital world.
-
Real-time Personalization: 6 fundamental tips for marketers
Sponsored by: IBMAccess this white paper today to learn all you need to know about real-time personalization, how to overcome its challenges, and how you can increase the value of every one of your customer interactions.
-
UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence
Sponsored by: GenesysConsult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more.
-
Implementing business tablets instead of BYOD
Sponsored by: KensingtonDiscover why tablets are overtaking BYOD, use cases of tablets in the workplace, plus which tablet is leading the change.
-
eBook: The Shortcut Guide to User Workspace Management - Chapter 2: Personalization Equals Content + Context
Sponsored by: RES SoftwareThat’s why personality - and the preservation of personality, no matter how our users might connect—is so incredibly important. Read Chapter 2 of this series to learn more about the importance of personalization.
-
eBook: The Shortcut Guide to User Workspace Management - Chapter 4: Transforming to an Environment of User Workspace Management
Sponsored by: RES SoftwareYou’ve already come to understand the workspace itself, and how that workspace can be made pervasive across the spectrum of delivery mechanisms.
-
eBook: The Shortcut Guide to User Workspace Management - Chapter 3: Tying Security to People, Not Devices
Sponsored by: RES SoftwareToday’s unpredictable user needn't necessarily complicate the application of security configurations. In fact, with the right technology in place, the idea of where security is applied grows less important. Replacing it is a new focus on how that security is applied. With User Workspace Management, that how ties security to...
-
eBook: The Shortcut Guide to User Workspace Management - Chapter 1: What Is User Workspace Management?
Sponsored by: RES SoftwareWhat is User Workspace management? Simply managing and transferring a user's personality data when migrating operating systems can be surprisingly time-consuming for IT pros. This first chapter will attempt to outline the framework that is User Workspace Management.
-
Personalized Video Experiences
Sponsored by: Motorola SolutionsThis paper explains various topics like: MPEG-4 Wins the Battle of the Bandwidth, How to Succeed in Targeted Advertising, Changing Times for Video On Demand, Modular Uplink System and Making the Change to Switched Digital Video.
-
Media Mobility Delivering Ultimate Video Experiences
Sponsored by: Motorola SolutionsMedia Mobility promises a sophisticated user experience that will enable operators to dramatically increase their multi-play service bundles that integrate voice, data and video offerings.
-
How Top Retailers Use Transactional Email: Silverpop Study Reveals Revenue-Boosting Tactics
Sponsored by: Silverpop Systems Inc. an IBM CompanyTransactional emails are those which companies send to customers to confirm a purchase, notify shipping dates, deliver warranty information and it also provide marketers a rich opportunity to develop strong customer relationships.
-
Taming Transactional Email: Tips to Gain Control and Determine If Outsourcing Makes Sense
Sponsored by: Silverpop Systems Inc. an IBM CompanyThis white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results.
-
How to Translate Good Service into Market-Share Advantage
Sponsored by: GoToAssistThis research brief addresses 1 of the 6 key strategic issues: How to Translate Good Service into Market-Share Advantage.
-
Vestcom International: Personalization Drives Repeat Business
Sponsored by: Exstream SoftwareVestcom International is a New Jersey-based firm that offers end-to-end personalized communication solutions. Vestcom used Exstream Software's Dialogue solution to design a sophisticated relationship management program that is fostering...
-
Removing Internet Anonymity Barriers with IP Intelligence
Sponsored by: Digital ElementNetAcuity IP Intelligence technology provides an excellent way to non-invasively gather new intelligence about the online universe, and Digital Element delivers the de facto standard in IP Intelligence.