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IP Contact Centers White Papers

  • Operate From Anywhere: The Next Evolution of Remote Work

    Sponsored by: Kingpin Comm. - 8X8

    We’ve learned that remote work is no longer a nice-to-have perk—it is an operational pillar that enables employees to serve customers, generate revenue, reduce costs, and innovate from anywhere using any device. Stay in the game – read this essential guide for valuable insights to accelerate your organization’s shift to operate-from-anywhere.

  • Zoom Phone Nomadic E911 Service — and Why It’s So Critical Now

    Sponsored by: Zoom Video Communications

    When moving voice services to the cloud, it is critical to understand how emergency calls will be handled when your employees are at the office or working remotely. Will your emergency call routing give you timely responses while staying compliant? Read this article to learn about Zoom Phone’s Nomadic E911.

  • Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications

    Sponsored by: ScanSource & ShoreTel

    Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.

  • ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage

    Sponsored by: ScanSource & ShoreTel

    Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.

  • Revolutionizing Patient Care Through Communications

    Sponsored by: Avaya

    Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.

  • SAP Business Communications Management Rapid-Deployment Solution

    Sponsored by: SAP America, Inc.

    See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.

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