IP Contact Centers White Papers
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Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
Sponsored by: ScanSource & ShoreTelDiscover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
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ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
Sponsored by: ScanSource & ShoreTelLearn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
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Revolutionizing Patient Care Through Communications
Sponsored by: AvayaLearn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
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SAP Business Communications Management Rapid-Deployment Solution
Sponsored by: SAP America, Inc.See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.